PM Imran launches ‘Pakistan Citizen Portal’ to address complaints of masses

PM Imran launches ‘Pakistan Citizen Portal’ to address complaints of masses

Islamabad (Staff Report): Prime Minister Imran Khan on Sunday launched ‘Pakistan Citizen Portal’ to address complaints of the masses and get their feedback.


The portal, which will be directly operated from PM’s office, is a simple tool that allows citizens to register themselves through an app and send their complaints to the concerned government departments.

The system is a replication of the portal successfully running in Khyber Pakhtunkhwa.

While addressing the inauguration ceremony, PM Khan described the system as "the first step towards improving governance" and creating a conducive environment for investment.

"The system that we've developed is a means to change the prevailing mindset. For the first time, government offices and ministries will be accountable," the premier said. It would give ordinary Pakistanis, both home and abroad, a voice, he added.

Deputy Secretary of Prime Minister’s Delivery Unit (PMDU) Adil Saeed Safi said every citizen whether he or she is in Pakistan or lives abroad can register a complaint online through an app which would be run through beta android version.

He said that the complaints would automatically reach the heads of relevant departments who would take appropriate step to address the matter. About 3760 federal and provincial departments would be linked with the portal and the letters had been written to all the provincial governments about the new initiative, he added.